GTAV PC General Troubleshooting – Installation Issues, Crashes, Freezes, Poor Performance

Last Updated: January 7, 2025

Question: I am having crashing, freezing, or installation issues while attempting to play GTAV on PC. What are the common troubleshooting steps I can take to resolve these issues as quickly as possible?

Answer: To troubleshoot general GTAV PC issues, try the steps below:

1. Launch the game while connected to the Internet so that you get the latest patch. It will be automatically applied if you don’t have it. 

2. Update your drivers to the versions shown here (or higher).

• NVIDIA: http://www.nvidia.com/Download/index.aspx

• AMD: http://support.amd.com/en-us/download

1. Download and install the Rockstar Games Launcher:

• https://socialclub.rockstargames.com/rockstar-games-launcher

1. Verify your game files

• Rockstar Games Launcher

• Steam Launcher

• Epic Games Launcher

If you are seeing errors with Visual C++ “C++”, Direct 3D “D3D”, or Microsoft DirectX “DirectX”, there may be an issue with your DirectX or C++ installation.

1. Run the Direct X or Visual C++ installers from the redistributables folder in the game’s installation folder

• ( Default: C:\Program Files\Rockstar Games\Grand Theft Auto V\Redistributables )

1. Check to see if your Anti-Virus program has GTAV listed as an exception and try disabling or temporarily uninstalling the program to test if the Anti-Virus software is the cause.

   If the game launches successfully after disabling or uninstalling, we recommend using a different anti-virus to prevent future issues. 

2. Check your “launcher.log” file located in “My Documents\Rockstar Games\GTAV” for errors or indicators of the cause. 

3. Generate and review your DxDiag and MSInfo files; DxDiag files show your system specs, and MSInfo files have a “Windows Error Reporting” section showing what is failing if your game crashes.