Rockstar Support

GTA Online Connection Troubleshooting

Question: I keep getting disconnected and I am having problems connecting to other players. How do I avoid this?  

Question: Whenever I try to enter GTA Online, an error appears saying that the Rockstar cloud servers are unavailable.  But all my friends are playing so I know the servers aren't down.  What am I doing wrong?

Answer: This is often related to some connection types conflicting with other players, or other Internet problems.  Some of the affected have had success by changing their NAT setting to OPEN or connecting the console directly to their modems using a wired connection, bypassing the router entirely. 

Note: Many connection issues typically turn out to be problems with the router.  To test this, bypass the router entirely and connect instead to the modem (separate box) using a wired Ethernet cable.  This is assuming your modem and router are separate boxes.  If you have a combination modem/router (one box for both), see tip #7 at the bottom of this page about Bridge Mode.

Xbox 360 and Xbox One: 
The problem you describe may be related to your connection settings conflicting with other players. You can test your connection through the following option in the dashboard:

  • For Xbox 360:
    • My Xbox > System Settings > Network Settings > Test Xbox LIVE Connection
    • Selecting "more info" after the test will tell you if you have open, moderate or strict NAT type.
  • For Xbox One:
    • Settings > Network
    • Your NAT type will be under “Current Network Status”

The NAT types can be one of the following:

  • OPEN; Can play games with any other NAT type.
  • MODERATE; Can play games with open or moderate NAT types.
  • STRICT; Can only play against open NAT types.

If you have moderate or strict NAT, the problem you describe is most likely caused by a conflict with another player using an incompatible NAT type. Microsoft recommends an open NAT Type to connect with players as easily as possible. If you have a firewall or network hardware, such as a router, you might need to make a configuration change in order to obtain an open NAT. This configuration change is sometimes called “opening ports” or "port forwarding."  For help, see: 

http://support.xbox.com/en-US/xbox-live/connecting/nat-error-solution
http://support.xbox.com/en-US/xbox-live/connecting/network-ports-used-xbox-live

Xbox Live requires the following ports to be open:

  • Port 88 (UDP) 
  • Port 3074 (UDP and TCP) 
  • Port 53 (UDP and TCP) 
  • Port 80 (TCP) 
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)

PS3 and PS4: 
The problem you describe may be related to your connection settings conflicting with other players. You can test your connection through the following option in the XMB:

On PS3: Settings > Network Settings > Internet Connection Test

On PS4: Settings > Network > Test Internet Connection

This will inform you of your NAT type:

  • Type 1; The most open of NAT types: connected directly to the internet without router.
  • Type 2; Similar connectivity as Type 1, except connected to the internet via a router.
  • Type 3; The least open of the NAT types.

If you have a less open NAT type, the problem you describe is most likely caused by a conflict with another player using an incompatible NAT type. Consult your network hardware manual to set up a more open NAT type for your PS3 and you should no longer see this problem. If you have a firewall or network hardware, such as a router, you might need to make a configuration change in order to obtain an open NAT. This configuration change is sometimes called “opening ports” or "port forwarding."

PlayStation®Network and SCEA Game Servers

All games published by SCEA (first-party) and the PlayStation Network may use the following ports for communication with SCEA (first-party) game servers:

  • TCP Ports: 80, 443, 465, 983, 1935, 3478, 3479, 3480, 5223, and 10070 - 10080
  • UDP Ports: 3478, 3479,  3658, and 10070

All Platforms:
Some players have found the following website useful for configuring ports with a static IP to attain a more open NAT type with many different router models: http://www.portforward.com

Also try:
1. Make sure your router's firmware is upgraded the latest version (very important). 
2. Unplug your router for 10 minutes and plug it back in. Some older routers degrade in performance over time until it is rebooted, similar to a PC. 
3. Disable any firewall or other network filtering for the game. 
4. Enable or disable uPnP (universal plug and play) on your router or the console settings.
5. If you don't care about security, enable DMZ (de-militarized zone) on your router for your console’s address. This turns off all of your router's firewall features for that specific console. 
6. Contact your ISP and ask them what your DNS settings should be.  Check the Primary and Secondary DNS settings on your console.  For more information, see: http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.htmlhttp://support.xbox.com/en-US/xbox-live/connecting/connection-error-solution
7. If you have a combination modem/router unit or ADSL, try setting the unit to "Bridge Mode" to bypass the router part of the hardware.  If this fixes the issue, then you may be able to connect a second router between the combination unit and the console to dial the PPPoE connection.
8. If you use an ADSL connection, see if dialing a PPPoE connection from the console improves the NAT Type.  Contact your hardware manufacturer manual or ISP for detailed instructions.

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