Question: My online character, rank, items, apartments, and/or cash are suddenly missing. How can I get them back?
Answer: When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.
If you still believe you have experienced a loss of progress, please click Submit a Request at the top of this page and contact us. Be sure to provide:
Gamertag/PSN ID/Social Club Nickname of affected account
Date/Time that the problem occurred
- Detailed description of the problem (what is missing and how you know it's missing)