Question: I tried to select Internet on my in-game Grand Theft Auto V phone, and it became unresponsive. I can’t get phone functionality back – help!
Question: I completed the Story Mode of Grand Theft Auto V, and now my cell phone causes the game and interface to glitch! When I select Internet, the screen dismisses the phone interface and the mini-map along with the character selection wheel disappears. Sometimes I can't close the phone at all now. Help!
Answer: This issue may occur if you access the Internet while on a mission replay. We recommend loading a previous save. If you would like to receive an automatic email notification as soon as there is more information about a permanent fix for this issue, please log into the Support Site and click Subscribe at the top of this page.
Updated 10/7/13: This issue was resolved through a Title Update. To make sure you have the latest update, boot the game while connected to Xbox Live or PlayStation Network. If you do not have the latest update, a download prompt will appear as soon as the game starts. To browse the full list of changes from all past GTAV Title Updates, please go to: https://support.rockstargames.com/hc/en-us/sections/200102328-Grand-Theft-Auto-V-Title-Update-Information
Updated 11/8/13: We have received a few reports about continued issues with selecting Internet on the cell phone even after the most recent TU, and are investigating this.
Note: If this issue seems to be following you into GTA Online as well, try creating a new Story Mode save and then entering Online.