Rockstar Support

Re-downloading pre-order bonus content if your download was unsuccessful

Question: I redeemed my pre-order code but my Internet failed during the download and I never got the pack.  I tried the code again and it says it was already redeemed -- what can I do?

Answer: Once the code is redeemed the content will always be available for your Gamertag or PSN ID.  You can view your download history or past account transactions to attempt another download without having to re-enter a code.

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We have received reports of issues connecting to GTA Online and are currently investigating. Apologies for any inconvenience.