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Rockstar Support

5/8/12: Stats not updating/Problems accessing Social Club in Red Dead Redemption

Question: All of a sudden I can't access Social Club features in Red Dead Redemption or redeem my Rockstar Code. Is this a known issue?

Answer: We are aware of an issue starting on 5/8/12 with Social Club in Red Dead Redemption and we are looking into it now.  Among the reported issues are:

  • Choosing Social Club from in-game: “Encountered an error while accessing Social Club servers.  Please check back later.”
  • R* Code: “Validating R* Code…please wait”  -> Freeze on screen, then “Failed to connect to R* Code unlock server. Please try again later.”
  • Stats such as XP and Wins not updating on the server
  • Problems with Social Club challenges not appearing
  • Social Club Cheats not working
If you are interested in receiving an automatic email update as soon as there is more information, please log in to the Support site and click Subscribe at the top of this page.

Update for 5/12/12: The main issue with Social Club features in Red Dead Redemption has now been resolved.  We are looking into some outstanding reports about continued issues on a very small number of Xbox 360 Gamertags.
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