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Can't get back destroyed personal vehicle on gta 5 online

This is a problem that a lot of people are having. Your personal vehicle gets destroyed and when you go to call to make a claim at mors mutual insurance nobody picks up the phone as if there is no vehicle to claim, yet when you call your mechanic to bring one of your rides it shows the destroyed vehicle on the list of rides and says "(destroyed)" next to it and you can't get your mechanic to bring it to you. So what gives? I lost a Coquette modded to the teeth that way and just recently lost a Rolls Royce, a super diamond they're called in the game I think, that I have been saving $250,000 for and also spent a lot of money on mods for it like high end rims, turbo, bullet proof tires, etc. Keep in mind that both of my vehicles lost were got fairly and without cheating and I've never cheated since I've had the game. This is a very frustrating issue because all that money I've put into those cars is down the drain and I was planning on saving up for an Entity XF but after having this happen to me I don't want to risk wasting my money again.

maxbart5

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32 answers

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Its a known glitch at the moment and its happening to a lot of people, Rockstar are aware, just submit a ticket a they will get in touch. I myself have lost an adder..

Tj_ChArDy
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Might be a good idea to throw some speed mods into a low end ride and roll with that for a while, and keep the expensive cars in the garage until they fix this issue... that's what I'm gonna do

MUTHRFKERJ0NES
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This just happened to me too. Some jerk blew up my z-type and when I went to call for the insurance later they would not pick up and the mechanic said it was destroyed. It was fully modded too.

CrimsonDaeva
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I lost a Z-Type worth 1.2 Million Game Dollars after some idiot in a tank started griefing everyone he could find. I have heard many players say that it affects Slot 1 in your garage after an update (losing insurance on an obviously insured car). Was your car parked in that far back left slot in your garage? Also, has ANYONE gotten a response from Rockstar regarding this problem?

KHicks1972
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i'm in the same case, my obey tailgater full custom is stuck, i can see it when i call my mechanic, but i can't call the mors mutuelle.

Breizh17
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Same thing happen to me this early morning somebody blew up my fully modded croquette. It's listed as destroyed with the mechanic and I get no answer from mars mutual. I bought it from legendarymotersport.net so it automatically comes with insurance. It was also listed in the first slot on the mechanic request list. Still haven't heard if anybody got there car back yet.

WhiskeyRacerX
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it doesnt matter how cheap the car is i lost a fully modded dominator that i spent real cash money for a shark card via ps store and have been mysteriously losing thousands of dollars over night with the game off. submitted a ticket a month ago and still no response for any tickets ive submitted only says open.

Travw_1991
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@KHicks1972 I lost a Z-Type worth 1.2 Million Game Dollars after some idiot in a tank started griefing everyone he could find. I have heard many players say that it affects Slot 1 in your garage after an update (losing insurance on an obviously insured car). Was your car parked in that far back left slot in your garage? Also, has ANYONE gotten a response from Rockstar regarding this problem?

This is exactly what happened to me with my z-type that was in the back corner. I sent in a ticket and they gave me a copy and paste reply.

CrimsonDaeva
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I lost my adder and ive had two replys from my ticket. One is asking how I lost the vehicle and whether it was visible in the impound or not, the second asked for description of the lost vehicle, my gametag and console. That was three weeks ago, its about a month so far....heres hoping they replace it. Mine was in slot 1 as well, next to the bike rack?

Tj_ChArDy
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@Tj_ChArDy I lost my adder and ive had two replys from my ticket. One is asking how I lost the vehicle and whether it was visible in the impound or not, the second asked for description of the lost vehicle, my gametag and console. That was three weeks ago, its about a month so far....heres hoping they replace it. Mine was in slot 1 as well, next to the bike rack?

I had this very same problem after completing a mission and when i phoned Morris Mutual to claim my vehicle back they just got to say ".... how can we help you-" and it got cut.
So I phoned back and this time while she was speaking I spammed "A" really fast and I got my car back!

You may have to try several times (spam a faster) , hope this helps for someone.

Regards

Player9876543210
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Same with me I was trying to get to my garage and my friend was following me and the sone tank came and had blown them up he lost his turismo fully upgraded and I lost my fav car my guntlet fully upgraded so I would need rock star games to get in contact with me about it.psn c-a-z-a-_-

C-a-z-a-_-
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Same thing with me, except I lost my fully upgraded turismo. Is rockstar gonna do something about it? They better be giving a small addition of in game money to those who have had to deal with this.

Crazy-people
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actually yes they will do something about it. Go to support and make a ticket and communicate with rockstar. They will give u a couple of ways to try an fix it an if it still dont fix it they will comp. U gta cash for the car but have to show them proof of problem meaning pics or a video showing ur problem. They gave me my money back

Travw_1991
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I recently lost my dominated that I had spent over 50k on. I wanted it for the longest time and found it hard to find.

AdequateBeef8
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if you are doing are car glitch like the LSC 1 your will loss your car if it gets blown up in the proses I seen someone loss the car last night because they were doing a car glitch well its your own folt and now your on to rockstar to give your car back lol your own folt all them people that lost there adder that's from glitchen money with it lol that's what you git

jason1300gsxr
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This is happening a lot i have sent off two emails and have heard nothing back from them if some one can send me a link if i have the wrong one it would be a big help. looking down at some of these comments they are nearly all the same as mine my car was in slot one next to the bike rack. i had a fully upgraded entity xf when i saw it goes i was upset because i earnt all the money legitimately. and nothing has been done so far and i was deterred by doing car glitch online because i saw someone else do it online and they lost another car.

TANKIN-17
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I've found a solution for this problem.

Upon making the call, if Mors Mutual do not pick up after several rings, call again and spam "X" for Ps3 or "A" for Xbox. Even though no menu will appear, a confirmation that your veichle is repaired will show.

Smythe000
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Same happened to me today, I lost my picador. Atleast it was not a adder or something like that

BulletWithGPS
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same here, i had a white dubsta that i fully customized, i could swear i spent atleast 90k on it and of course i had insurence on it. anyway its in the glitch.. and now its gone forever. im so pissed :(

Lil.Pimp
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Unfortunately we are unable to remove the car. Once you have a full garage, you can grab a random car off the side of the road and put it in your garage and replace the destroyed car.

If you have any questions or issues, please don't hesitate to contact us.

Best regards,

the msg i got from rockstar. hop it helps.

emered
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My Z type was destroyed by another player and I can't recover it. I posted this about 2 or 3 months ago no reply back

dboylyle