Question

12 Followers
1
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Cloud Server issue, R* stop ignoring your customers.

I cannot get online. Simple as that. I posted the same in another question to which R* support actually responded. Left me pleasantly surprised. Yet when i elaborated with the following tumbleweeds reclaimed the thread and R* was nowhere to be seen. So please, R*, enough crap, give me a solution.

"I have opened router ports, enabled UPNP, reinstalled the game and patches numerous times, danced around my PS3 with sacrifical Mountain Dew and Doritos in hand! Nothing changes! The point is, that i can connect, but only once in a blue moon. Meaning there is nothing wrong with my connection or settings, its your unstable services. Since launch i was able join my friends in some fun maybe four or five times. I just cant get higher than rank 9 because even if i can get online and in a game (which like i said has happened maybe four times, trying daily numerous times ever since the launch) i get asked if i want to make changes to my character, i decline because i dont need to change my looks, i spawn without hands in a textureless torso and floating hands. It changes once i re-buy any shirt, so im not bothered about that. What does bother me is that i make progress (only open world, jobs or missions fail to load 95% of the time i dare to try them), gain ranks and money, turn off the PS3 thinking all is well and cant get online for a few more days after. And even if i DO by some miracle get past your cloud servers, im in the same spot, without hands and rank 9 with 26k again! To re-iterate, i had a session with my friends between patch 1.02 and 1.03 that lasted hours and all worked fine, but never again for so long or so stable. Same connection, same setup. Please, enlighten me. You have my utmost attention Rockstar Support."

Essonimex

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25 answers

Accepted answer
-3
Rdrliar_04

The patch coming this week addresses game stability issues, including the cloud being unavailable and timeout messages. If your local connection is not to blame, please wait for the patch coming very soon and let us know if that solves the issues you're seeing.

Brian B
2
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Wow Rockstar! You edited your original message?! You said the patch comes TODAY, like a day ago. Now you changed the message to "This week"! Fucking low. Pathetic excuse of a company. I know i should not be surprised but... wow. Nice. Keep up the amazing work assholes.

Essonimex
2
5ae3ecaad49e28de44a661b98d743578?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Rockstar you've seriously disappointed me, a ton of your fans, a ton of my friends and pretty much everyone else, your business tactics are shady the year drought of info on gta was the absolute worst the reason you did it was to possibly get more sales on max Payne which worked a bit;

But in the end it pissed alot of people off I've been a fan of yours since before you were Rockstar games and have been up until this day but these shady business tactics and screwing your fanbase over with various things I can safely say I won't be part of your first month of sales on any other game you release from now on, hell I may even buy one of your games used from eb games just to insure they get my money.

Blaherman1
1
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@-FX2K-
"@All
I messed up, I apologise for the stupid question.
I am mainly a PC user in which case it would make sense what I stated, the fact is I am only using a PS3 to play GTA V having not really used a console before, I did not realise."

Happens with the best of us, no harm no foul.

Essonimex
1
A2467d001b5e6585b75958abba652b8d?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I have same problems since launch. Every other game works fine except this, even on PS3. I tried changing settings on my router and even contacted my ISP and he said nothing blocks my connection and everything should work. So, if this new patch won´t help, I am selling this and never buying rockstar game again.

caLAMAda77
1
5ae3ecaad49e28de44a661b98d743578?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Gee rockstar first you write the patch will be out today, then you change it to this week? I guess that explains most of your marketing.

Blaherman1
1
Bbb2ff419a20251046314610e9ccfda6?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

My problem wasn't fixed by the patch either. I have experienced everything this person has, though I played for a solid 3 weeks, then 3 days ago, A SHITSPLOSION happened causing my failure to connect to the servers. And since then I haven't played a single bit.
WTF R*. Come on, really? FIX THIS SHIT!

TheronGuard54
0
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@-FX2K-
Have you perhaps read what i wrote?

"I have opened router ports, enabled UPNP, reinstalled the game and patches numerous times, danced around my PS3 with sacrifical Mountain Dew and Doritos in hand! Nothing changes!" It clearly states that i have, in fact, attempted game, game data and patch data reinstalls. Many. Many. Many times.

Essonimex
0
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@-FX2K-
"I read every word. But I asked have you REMOVED and reinstalled"

What the hell does that even mean. How else do you re-install without first removing the data. Are you trolling us?

@Rockstar Games BB

I thoroughly appreciate an answer. I will eagerly await said patch and hope that maybe fourth time's the charm and you might actually get this fixed. Just get it over with already, it has been two weeks! Again, thanks for an actual response.

Essonimex
0
F0d384fe6a28836ace0bb4d1d9a3af4c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@-FX2K-
"Downvote all you like, simply fact is, the original post states things like
" i spawn without hands in a textureless torso and floating hands." not just about connectivity.
Installing over the top may not always install fresh files, instead skipping because they already exist. If such files are corrupt, then it could explain the problem above.
Me asking if you had REMOVED the original files before reinstalling makes perfect sense to avoid corrupt files, in the same way as clearing cache etc. I stand by my question."

Your logic is valid from a PC standpoint, yet i cannot imagine any way to install the game data and/or patch data without first deleting it on PS3. Please, do correct me if i am wrong.

P.S. People have been reporting that their characters lost their hair and randomly become bald transvestites with random clothing. So, yeah.

Essonimex
0
D09a1f3dc57a376b097206ed2f406aa0?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@-FX2K-
The becoming bald transvestites thing was happening during the character deletion situation. That's who my character became before he was deleted entirely. The previous patches addressed those issues, and I'm hoping this following one addresses connectivity for those who can't get on, and also the property deletion bugs.

Letz_Shake
0
Bfc404cb287d8997ba2ba253006529aa?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

same here with xbox 360
I removed the dashboard update and the title update and the game data and then reinstalled them all which is something really difficult in my country (Iraq ) for the title update I had to wait an hour and the update is has larger size than the Title update
I changed the DNS
enabled the DMZ and UPNP, turned off the router firewall, did some port forwardng
and still face the same issue with the unavailable cloud
if I have to play than I can make a character and play for a while with disabled gamesave and disc content only and than when I switch the console off I lose everything which is something really frustrating
I requested support ticket than they answered with auto reply saying they released a title update, Like I don't know ?
I tweeted to their page in twitter twice and they just didn't reply
I thought EA is the worse company in the support section but now I changed my mind
the greatest Video game company with the greatest Titles in the history has the worst support ever. like ever

agentaltair47
0
B191fc3b400d21d136f2e09ed5f1f8e2?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Dude, you actually got a R* reply. They only gave me generic responses. It's so frustrating to see all my long time GTA buds become millionaires by the time I get into the game. If ever. Let's all pray to the Houser brothers that this patch will actually do something.

Popadoks
0
Bfc404cb287d8997ba2ba253006529aa?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

is that a joke Rockstar ? new patch with no fix ? this is what R* released. nothing
still can't access the online

agentaltair47
-2
68e7f3a57692bfda75d1962c7c5669df?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Downvote all you like, simply fact is, the original post states things like

" i spawn without hands in a textureless torso and floating hands." not just about connectivity.

Installing over the top may not always install fresh files, instead skipping because they already exist. If such files are corrupt, then it could explain the problem above.

Me asking if you had REMOVED the original files before reinstalling makes perfect sense to avoid corrupt files, in the same way as clearing cache etc. I stand by my question.

-FX2K-
-2
68e7f3a57692bfda75d1962c7c5669df?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@All

I messed up, I apologise for the stupid question.

I am mainly a PC user in which case it would make sense what I stated, the fact is I am only using a PS3 to play GTA V having not really used a console before, I did not realise.

-FX2K-
-3
Rdrliar_04

You'll receive a notification to install the patch once it is made available. We cannot offer exact ETAs, as patch availability will vary by region.

Brian B