Question

43 Followers
39
Fa89240a084ab90a10134e5059d27e95?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

THE TRUTH ABOUT CLOUD SERVERS. I HAVE FRIENDS ONLINE PLAYING RIGHT NOW NO ISSUES.

So like everybody else on here I have had problems with character deletion and progress etc. It seems that the general consensus is that it is the cloud servers that are down that is causing the problem with character loss. Supposedly when the cloud servers are back up we will have our characters back. I have been joining GTA online every few hrs since I lost my character yesterday at about 6pm to see what happens. I get no error message or "server is down" message when switching to GTA online but I still get put at the character selection screen with two seemingly empty slots containing lvl 1 characters and my money from the original lvl 40 account. I have not attempted to make a new character or play online at all since I lost my character, so I know I didn't overwrite it. Like countless others my Racing/Pvp/Deathmatch/Money Earned and Spent stats on my social club profile are still there but everything else is empty and RP gone. On my crew page it shows my overall RP like it should be.

Here is the scary part: I have multiple friends online right now and ones that have been signing on and off since yesterday with no character loss or cloud server messages. This leads me to think that the cloud servers only timeout temporarily, and if you somehow get caught switching sessions or anything that requires the loading screen in that instant they go down it results in your character being lost or deleted. It's purely a matter of luck whether or not you get caught loading while the servers go down.

Whether or not they can fix it is yet to be seen but Rockstar's lack of response leads me to believe it is a problem they either can not fix or requires so much effort that they just plain don't want to. Not to mention they will lose money from the servers they own if they shut it down all together. It's sad that capitalism has turned a once unique individualistic company into something we cant even get a straight answer from as paying customers.

I would love some feedback and to know everyone's own personal experience with these problems.

Right now RESEARCH = the only answer

BboyVice

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66 answers

Accepted answer
38
Fa89240a084ab90a10134e5059d27e95?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

My sincerest wish to Rockstar Games:

You can't keep giving players/customers the runaround! You barely update the twitter account or newswire, and Rockstar admins on this forum spam the same link as answers to frustrated people's posts. The only thing the link really says is "we don't care about your shit right now try again later, but sit there uninformed with no info on the matter." -

I understand that there are problems with servers and the cloud that causes severe mayhem to everybody and evaporates characters completely. But every time you install and we download a new patch players think that everything is 'OK' and begins making new characters, which makes the next disappointment even bigger!

PLEASE update your website or ANY social media site you use to tell players whether they should be safe playing GTAO or play while fearing the loss of a character - YET AGAIN. Many people have an understanding for the problems you are dealing with at the moment, but what people don't understand is the fact that Rockstar doesn't deal out any helpful information to calm people with.

How hard can it be telling people whether they are able to play safe or not. That's not how you run a legitimate billion dollar company.

BboyVice
16
2191e19edafb3d84b17c2afc39f5386e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Dearest Rockstar,

Fuck you. Seriously. Fuck you.

First I buy a 230K apartment, the game freezes and when I restart the apartment is lost, but my achievements still show that I've bought it, and my current balance is that same as after the purchase. I write you to express my distraught for having my hard earned money so cruelly taken away, and the response I get is a generic "We do not give a shit" message with a link. Fuck you.

You then delete my character because your billion dollar profit could apparently not afford adequate servers, but I should not worry because as long as it remained on the social club I was good. It did. Until it didn't. Now my character has gone from a level 30 with basically full shooting, stamina and driving stats, to a level 1 bitch that keeps getting assfucked by R* support. But at least 300K remained in my bank on the character screen. Until it didn't. Fuck you.

Please get your heads out of your asses and provide me (us) with our characters back. I have no fucking sympathy for your start issues what so ever you bloody imbeciles. I've paid 60USD for a product that I expect to be working. If I buy a TV I don't expect to have to wait two weeks to watch it. If I buy a car I expect it to be running and not stopping every third mile, and if I buy a fucking game I expect to be able to fucking play the game. If it ain't ready, well do not fucking release it.

Please fucking tell me whether I should expect my character to come back, if it will be deleted again because you can't get your shit together, or if it has all been for nothing and you can shove your heads up your asses and never expect to see a fucking dime from me again you fucking worthless cunts

FML365
8
Fad9db468e8f5b51013d2895b1e45c3c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

So hang on....how come it saves my bank balance but not my character? I was lvl 23...nearly 24, had 200k in the Bank (Still there)

Was playing mostly all fine today.....until coming round 5pm GMT I noticed getting into quick missions alot slower.....or failing or timing out.....So i switched back to Franklin and quit the game, cloud symbol came up in bottom saying it saved (Obviously didnt)

Had dinner, came back to play 20 mins ago, loaded up single player, switched to go to online and bam, i was greeted with the please create a new character screen. No errors, no nothing. The only history it had of my character was the bank balance at the top right.

So i switched to my PC, loaded up my social club, and same thing, it sees my history, old rep, stuff i did for crew, but no characters, just my cash.

WTF Kinda stupid auto save system is that? I mean , you would think it would roll back right?

This character i made on day 1 , Oct 1st. Had no problems till now, or any deletes or loss.

So your telling us this system only saves cash (On a roll back) But not your character? Kinda makes no sense. I agree with you on the multiple servers going down and causing issues, but i cannot see it being a huge problem to fix, the saves are still there, server is just down.

What i mean is....

If you play GTA V ....and the servers go down and it fails to save, the servers not gonna get corruption, or be told to save, because it did not have a connection to you in the first place, they just profiles....Kinda like Red deads saves,cept on their servers and not your console. I think if you DO NOT create a new character, and wait it out, your character should come back, but i HOPE your wrong, and i mean that in a good way lol

Necr0tica
4
265db46d54470fc6dacb57f62611fe91?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Not true. I've lost 4 characters without a loading screen. I've played and done missions up to a rank of 21. Logged out, logged in = still there. Logged out to go to Story mode without a problem, then logged out and shut it down completely. The next morning everything was gone.

Onchant
3
Fa7a56dc2e37d273df20ea929201929e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

This provides some clarity but they need to shut down for a day to fix this and have everyone be happy and get over the one-day loss

Jjeet914
3
91c76b65394b08a5aa8811e9217aabbd?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

This product is not as advertised, online is busted, still does not work...cloud gaming is a croc, can't imagine the scene in a few weeks when the next gen consoles don't work.

Rockstar has had enough time to get the product right, refunds are in order

Single player game is lacking in content compared to previous titles.

This is like Star Wars Episode 1, ya want to like the product ya loved in the past, but something is amiss, and the more time ya spend trying to like it, and forgive the shortcomings, the more ya realize ya just got ripped off and the people who got your money could care less.

FiveStarWars
2
409da57e8bcf40ba73c3c57cf64a6e39?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Theyve had 6 days already plus 5 years of making the game and 2 weeks between selling the game and going online if they aint fixed it by now chances are they just dont care they already got their money.

madmax137minute
2
270184ef7b732d7c6e824be88d0d9cc6?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I wish my cash is still there but when I was sent to creation page all my cash was gone also. I stayed up late last night to make 10K more to buy the cheapest apartment. I went to trevor after I bought it and looked around. Like I had done the last couple days before. Went to get on this afternoon and got NO message the cloud was down was just sent right to creation screen. Even the 2 pictures I had taken with the in game camera are gone from the ps3 says it is empty but go to social club page they are there but my online character is reset to 1 with zero cash.

To be honest this makes me second guess the cloud system xbox one is talked about using for it.

Ghostano
2
C1a40a1ff0a37aa933756ecd72677d6e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

It's ridiculous that in the update, rockstar found it more important to take away easy ways to get money than to fix bugs that completely destroy people's progress.

HeatseekingHobo
1
Fa89240a084ab90a10134e5059d27e95?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

It never prompted me to make a new character, it just sent me to the character creation page after signing back on yesterday. AFTER I made sure to exit to single player first. Doesn't make sense.

BboyVice
1
7153ca6902b75830baf071f168faa76e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Me and my brother got disconnected while we were playing cause our connection went down and we weren't in a loading screen we were doing a missions and when we got back on my character was gone and his wasn't that has been my 3rd character gone and my brother hasn't lost any so idk what the problem is.

SilentXniper
1
7153ca6902b75830baf071f168faa76e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Make that my 4th character just lost one by logging back in from a safe log out wtf they need to get rid of cloud saves

SilentXniper
1
10ae386d49873e745ace81af09ed12ae?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

My character doesn't even appear on the social club.
This game is just an exercise in anger and frustration.
I don't want to bother if this is just going to keep happening.
Glitches and freezing I can deal with but chatacter deletion?
That's like the worst offense in online game development.
I might be done trying with this one.

kaijukrash
1
18b01ef68ce71d4ba641a2cf70e17956?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

@BboyVice (top answer) you are absolutely spot on mate, well said! most intelligent response I've seen in a long time.

gluefrog
1
B1df1160ae1e675a7dc036dc7633fceb?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

There is no Cloud, as others have nicknamed it, its more of a "vapor" that gets thicker when more players join, reminds me of DayZ servers, empty shells until a player logs on, then they start spawning NPCS and vehicles on the players end, which in turn gets placed on the map for others to see. Logging/leaving removes anything from the map that spawned into play as a result of the player. This is blatantly obvious when half the npc's and cops vanish off-screen when someone leaves the server. These are the cheapest types of servers, where the players take on the servers load.1 billion dollars in three days and Rockstar cant provide actual servers to host our games. Instead they dump the stress/load on the players themselves, and if things start to fall out of sync, the player is punished by being dropped in order to stabilize the server/match, whether you are in a mission or free-mode. It would help if Rockstar started spending some of that money on REAL servers instead of these half-ass servers supported by the players themselves. the only Cloud feature apparent from Rockstar is saving our characters/progress on their end, And this is only to avoid people hacking/modifying their character files.

KronicHavok
0
B0362cefd6ced7a2b72f36c3257df37e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

strange thing is, i did monitor, behaviour in character screen as well first my money was visible on the bank (but char gone) after few tries checking to get opnline char still gone money still there , now suddenly money gone in teh bank and chart still gone checked crewstats on social club, stats still there but character missing, to scared to make a new char in any kinda slot,

Cause i hope and guessing my char is still on a offline server
, my friends just logged in and playing,, QQ here atm,

Regards,

Utreg_vtc
0
7f3b120b0fcb05565125f07ec6fdab66?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

i think you are right because every time i have lost my charecter i have had to quit due to it crashing on a loading screen -.-

starkiller1450
0
Fa89240a084ab90a10134e5059d27e95?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I hope they do but just scroll through this forum, it has become an epidemic. I doubt they will be able to recover everyone's characters, that is what I mean by FIX IT. They will HOWEVER probably find a way to prevent it from happening in the future if that's what you consider fixing it. But in regards to getting all that hard work back? You are better off playing the lottery.

BboyVice
0
2d5404e848605e636ea0419cc28315c2?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

My 4th reset since i got gAme i have friends that got deleted also that alot time and grinding wasted im pissed!

Judgedreadz74
0
1812e98847ded84dc3b01a35b2e7c741?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

Seems like most people are having it happen due to freezing issues on the satellite cam.. which is like a ticking time bomb. I've had it happen maybe 5-6 times since launch and my char was okay the other times. Yesterday got me, though.

mupp3tz
0
409da57e8bcf40ba73c3c57cf64a6e39?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

What theyre propaganda spilling means is either they aint got a clue how to fix it or they just dont care. Theyre last update was 19 hours ago and even since the so called patch fix it hasnt fixed jack. I waited 2 days for my char to come back the first time n guess wat no char. Its haoened 7 times now on my 8th char now my cars disapeard twice which I put money in to guns have gone missing. Its rediculous I think giving up on this half assed finished game would probably b best.

madmax137minute
0
Fa7a56dc2e37d273df20ea929201929e?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I really like the online but they need to fix this shit because everyone will quit if this keeps happening

Jjeet914
0
524b670921b5e9e663d0df592f0549d0?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

The only answers we get are "were working on it it" well what have you been working on for the past 5 years...

ryjmoo
0
10ae386d49873e745ace81af09ed12ae?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I lost 2 characters already.
Nothing on the social club site either.
Its like they never existed.
I'm pissed.
Give us something Rockstar.
Tell us what's going on!

kaijukrash
0
6ce97003447421b86be025844c7a182b?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user

I did suggest they should have a dedicated page to show the live status of all services like the Cloud, main servers etc etc, but they won't see it because it gets lost 10 minutes later with all the disgruntled posts about the same thing. What I don't get is why I can save pictures in story mode, suggesting Cloud is up, but going online says it's down

steviejonno