Loss of GTA Online Characters, Cars, Rank, Items, Apartments

Last Updated: May 2, 2024

Question: My online character, rank, items, apartments are suddenly missing. How can I get them back? 

Answer: When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.

If you still believe you have experienced a loss of progress, please submit a request for support and provide:

• Gamertag/PSN ID/Rockstar Games Nickname of affected account

• Date/Time that the problem occurred

• Detailed description of the problem (what is missing and how you know it's missing)