Grand Theft Auto Online Connection Troubleshooting for Xbox One
Last Updated: January 7, 2025
Question: I am trying to play Grand Theft Auto Online on Xbox One and I am having problems staying connected to other players. Some of the error messages I have seen include: saving failed, session timed out or ended due to an unknown network error, the game unable to find a compatible session, or Rockstar game services are unavailable. How can I improve my connection?
Answer: Below are steps to clear your system cache, to check your connection speed meets the minimum requirements, information on how to verify your Network Address Translation (NAT) Types are set correctly, and steps to verify that the correct network ports are open and a common router settings check.
Check the GTA Online Server Status
Before troubleshooting, make sure to check our GTA Online Server Status page to rule out an outage or scheduled maintenance as a cause of the issue.
If the GTA Online status currently says UP, the problem may be related to some connection types conflicting with other players, or other problems with your network setup.
Clear your Xbox One Cache
Press and hold the power button on the front of the console until the Xbox One completely shuts down
Once the indicator lights on the front of the Xbox One and the console’s power brick are off, disconnect the power brick from the back of your console
Wait at least 30 seconds
Plug the power brick back into your Xbox One and turn it on
Boot up the game
Note: This will also reset your brightness setting and choice of language.
Clear Your Xbox One Alternate MAC addresses
Press the Xbox button
Move right to the System Tab
Select Settings
Select Network Settings
Select Advanced Settings
Select Alternate MAC Address
Select the Clear button
Check your Internet Connection Speed
You can check your connection speed at any online speed test, such as http://speedtest.net Good targets for minimum upload and download speeds are:
Download Speed: 7.5 Mbps
Upload Speed (recommended): 1 Mbps
Upload Speed (minimum): .5 Mbps
Note: If you are on a wireless connection, it may be a good idea to try using a wired, Ethernet connection and see if you are still having issues.
Check your Network Address Translation (NAT) Type settings
Xbox One NAT Type Setting
Navigate to the System panel and choose Settings
Highlight Network and select Network Settings
This should display your NAT Type and connection type
A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues with other players.
NAT Type Definitions
OPEN NAT Type: Can play games with any NAT type
MODERATE NAT Type: Can play games with open or moderate NAT types
STRICT NAT Type: Can only play games with open NAT types
If the NAT Type shows as Unknown, Click Test NAT Type
Check your Firewall / Router for NAT Type restrictions
If you have a firewall or other network hardware, such as a router, you may need to access them to change your NAT type. Sometimes this configuration change is caused by opening or forwarding other network ports.
Check your Open Network Ports
The Xbox network requires the following ports to be open:
Port 88 (UDP)
Port 53 (UDP and TCP)
Port 3544 (UDP)
Port 80 (TCP)
Port 500 (UDP)
Port 4500 (UDP)
GTA Online requires the following ports to be open:
Port 6672 (UDP)
Port 61455 (UDP)
Port 61457 (UDP)
Port 61456 (UDP)
Port 61458 (UDP)
Change your Domain Name Servers (DNS)
Open the guide by pressing the Xbox button on your controller
Move right to the System tab
Select Settings
Select Network
Select Network settings
Select Advanced settings
Make sure to write down your existing DNS servers from this screen
Select DNS settings
Select Manual
Enter the following DNS servers (Google)
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
Reset Your Network Router
You can reset your router by unplugging it and leaving it unplugged for about 10 minutes. Restart the game client and check to see if your issue is resolved.