Rockstar Games Chargeback Policy FAQ

Last Updated: May 13, 2026

What is a chargeback?

A chargeback, also known as a payment dispute or reversal, occurs when a credit/debit card holder or payment account owner disputes a payment with their financial institution, which starts the process for reversing the transaction. This may happen for several reasons, but it is commonly used in cases of fraud or unauthorized payments made from an individual’s account.

What can I do if I believe a Rockstar Games charge on my account is fraudulent?

If you do not recognize a charge, believe a purchase was made without your consent, or wish to request a refund, contact Rockstar Support at the link below.

• https://support.rockstargames.com/request/store

This includes transactions made on Rockstar Games storefronts, such as the Rockstar Games Store, Rockstar Games Launcher (RGL), or through in-game storefronts.

For more information see the Rockstar Store Refunds and Returns FAQ:

• https://store.rockstargames.com/en/refund-and-return-policy

What can I do if I believe a non-Rockstar Games charge on my account is fraudulent?

If the transactions involving Rockstar Games products and/or services occurred on third-party storefronts, such as the PlayStation Store or Microsoft Store, contact their respective support.

• PlayStation: https://www.playstation.com/en-us/support

• Xbox: https://support.xbox.com/en-US/

• Steam: https://help.steampowered.com/en/

• Epic: https://www.epicgames.com/help/assistant

• Apple: https://support.apple.com/

• Google: https://support.google.com/store

• Nintendo: https://en-americas-support.nintendo.com/

Why is there a restriction on my Rockstar Games account?

A Rockstar Games account with an open chargeback may be subject to certain restrictions to prevent the account from making further unauthorized purchases.

If the chargeback is reversed, any restrictions on affected accounts will be automatically removed once the payment status has been updated and confirmed.