Grand Theft Auto Online Connection Troubleshooting for Xbox Series X|S
Last Updated: September 18, 2025
Question: How can I resolve my connection issues while playing GTA Online on Xbox Series X|S? Some of the error messages I receive include:
Saving failed
Connection to the session lost due to an unknown network error
Timed out locating session
Failed to find a compatible GTA Online session
Rockstar Games Services are unavailable
Answer: Below are actions that may help if you are experiencing connection issues or receiving connection error messages while playing GTA Online.
Check your network connection and Rockstar Games Service availability
Check to make sure your internet connection is working properly
Check the Rockstar Games Service Status for server outages or scheduled maintenance:
If the GTA Online status currently says Up, the problem may be related to some connection types conflicting with other players, or other problems with your network setup.
Clear your Xbox Series X|S cache
Turn off your console
Unplug your console from its power source
Wait two minutes
Plug the power cable back into its power source
Turn your console back on
Clear Your Xbox Series X|S alternate MAC addresses
Press the Xbox button on your controller
Select Settings
Under General, select Network Settings
Select Advanced Settings
Select Alternate MAC Address
Select Clear
Check your internet connection speed
Use an online speed test to measure your connection speed. Below are good targets for minimum upload and download speeds:
Download Speed: 7.5 Mbps
Upload Speed (recommended): 1 Mbps
Upload Speed (minimum): .5 Mbps
Check your Network Address Translation (NAT) Type settings
Press the Xbox button on your controller
Select Settings
Under General, select Network Settings
Your NAT Type and connection type should be displayed on the right side of the screen. If the NAT Type shows as Unknown, select Test NAT Type.
A more open NAT Type will have fewer conflicts and connectivity issues with other players. Below are definitions for the different NAT Types:
OPEN NAT Type: Can play games with any NAT Type
MODERATE NAT Type: Can play games with open or moderate NAT Types
STRICT NAT Type: Can only play games with open NAT Types
Check your Firewall / Router for NAT Type restrictions
If you have a firewall or other network hardware, such as a router, you may need to access them to change your NAT Type. Sometimes this configuration change is caused by opening or forwarding other network ports.
Check your Open Network Ports
The Xbox network requires the following ports to be open:
Port 88 (UDP)
Port 53 (UDP and TCP)
Port 3544 (UDP)
Port 80 (TCP)
Port 500 (UDP)
Port 4500 (UDP)
GTA Online requires the following ports to be open:
Port 6672 (UDP)
Port 61455 (UDP)
Port 61457 (UDP)
Port 61456 (UDP)
Port 61458 (UDP)
Change your Domain Name Servers (DNS)
Press the Xbox button on your controller
Select Settings
Under General, select Network Settings
Select Advanced settings
Make sure to write down your existing DNS servers from this screen
Select DNS settings
Select Manual
Enter the following DNS servers:
If using IPv4:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
If using IPv6:
Primary DNS: 2001:4860:4860::8888
Secondary DNS: 2001:4860:4860::8844
Reset Your Network Router
You can reset your router by unplugging it and leaving it unplugged for about 10 minutes. Restart the game client and check to see if your issue is resolved.