Authentication Failed when Signing in Using 2-Step Verification

Last Updated: October 4, 2024

Question: What should I do if I am receiving an error stating that authentication failed when trying to sign in to my Rockstar Games account with a 2-Step Verification code?

Answer: If you are receiving an error that your 2-Step Authentication failed, there is a chance that the authenticator you are using has become desynchronized with the 2-Step Verification service.

• Ensure that your clock on your authenticator app / machine is set to the correct local time, date, and time zone

• Enable any time sync settings on your authenticator app / program

On Android using Google Authenticator:

1. Go to the main menu on the Google Authenticator app 

2. Select Settings

3. Select Time correction for codes

4. Select Sync now

5. On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in

Note: The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

On iOS:

1. Open the Settings app of your iPhone home screen 

2. Select General

3. Select Date & Time

4. Disable Set Automatically Option and re-enable again

5. Reboot your device

Authenticator sync settings:

• If your authenticator has an option to sync the clock, make sure it is enabled. Check the support documentation for your chosen authenticator app for additional information

Android / Windows phones:

• These devices have an option in their settings to allow them to correct for time errors. Check the support documentation for your chosen authenticator app for additional information

iOS devices / phones:

• Ensure that these devices have the “Set Automatically” option turned on under the Date & Time setting to make sure that the clock is properly synced