Missing Shark Card Promotions in GTA Online

Last Updated: April 26, 2024

Question: I purchased a Shark Card as part of a promotional offer that I saw on a friend's screen or heard about. Why didn't I get the bonus?

Answer: In-game Shark Card promotions vary by both platform and account, and are automatically applied to accounts which have received the offer within 72 hours of purchase.

If you have received an offer but the Shark Card value and offer balance have not been applied to your account after 72 hours from the date of your purchase, please submit a support ticket along with a screenshot of the offer from the GTA Online loading screen and we will investigate.

Please be sure to provide the following information:

• The Shark Card(s) purchased with the Date(s) of purchase

• The details of the promotion you are seeing

• An image of the offer showing your PSN ID/Gamertag/Nickname

For Shark Card promotions and other opportunities, make sure you're signed up for the Rockstar Games Mailing List and keep an eye on the Rockstar Newswire https://www.rockstargames.com/newswire and the Rockstar Games events page https://socialclub.rockstargames.com/events.