Crashing during cutscenes in Max Payne 3 for PC

Last Updated: April 24, 2024

Question: Every time I get to a certain cutscene I crash in Max Payne 3.  What is going on?

Answer: Here are a few possible causes of and solutions for crashing during cutscenes in Max Payne 3 for PC:

• Damaged Files: If files have been deleted or are corrupted, the game will crash. Please try reinstallating the game. If you are using the Steam version, verify the game cache's integrity using the following steps:

  1. Go to your Steam Library

  2. Right-click the game

  3. Select Properties

  4. Select Installed Files

  5. Click "Verify integrity of game files"

• Running the Wrong Mode of DirectX: Try setting the game to a different DirectX mode supported by your video card

• Install to the C drive: Some players have noticed that streaming performance may vary depending on the install location. If you were daisy-chaining together hubs and/or running on an external drive, try re-installing to C and see if performance improves

• Update to the latest Video Drivers from your manufacturer's website:

  • For NVIDIA drivers - http://www.nvidia.com/Download/index.aspx?lang=en-us 

  • For ATI/AMD drivers - http://support.amd.com/en-us/download