Red Dead Online Connection Troubleshooting for PlayStation 4
Last Updated: April 23, 2024
Question: I keep getting disconnected and I am having problems matchmaking or staying connected to other players. How can I improve my connection?
Answer: Below are steps to clear your system cache, check your connection speed, verify your Network Address Translation (NAT) Types are set correctly, verify that the correct network ports are open and a common router settings check.
Check the Red Dead Online Status
Before troubleshooting, make sure to check our Red Dead Online status page (https://support.rockstargames.com/servicestatus) to rule out an outage or scheduled maintenance as a cause of the issue.
If the Red Dead Online status currently says UP, the problem may be related to some connection types conflicting with other players, or other problems with your network setup.
Check your Internet Connection Speed
You can check your connection speed at any online speed test, such as http://speedtest.net Good targets for minimum for upload and download speeds are:
Upload Speed (Minimum): 1 Mbps
Download Speed: 5 Mbps
Note: If you are on a wireless connection, it may be a good idea to try using a wired, Ethernet connection and see if you are still having issues.
Check your Network Address Translation (NAT) Type settings
A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues.
NAT Type Definitions
NAT Type 1: Can play games with any NAT type. Usually the system is connected to the Internet without a router
NAT Type 2: Can play games with open or moderate NAT types. Similar to Type 1, except connected to the Internet through a router
NAT Type 3: Can only play games with open NAT types
NAT Type Settings
Navigate to your console’s XMB
Push up on the left control stick
Navigate to the Settings panel and choose Network
Under the View Connection Status
Your NAT Type will be on the bottom of the next screen
Check your Firewall / Router for NAT Type restrictions
If you have a firewall or other network hardware, such as a router, you may need to access them to change your NAT type. Sometimes this configuration change is caused by opening or forwarding other network ports.
Check your Open Network Ports
PlayStation Network uses the following ports for communication with game servers:
Port 465 (TCP)
Port 983 (TCP)
Port 1935 (TCP)
3478 (TCP)
3479 (TCP)
3480 (TCP)
Port 3478 (UDP)
Port 3479 (UDP)
10070 - 10080 (TCP)
We Recommend the following additional ports to be opened for Red Dead Online:
Port 6672 (UDP)
Port 61455 (UDP)
Port 61456 (UDP)
Port 61457 (UDP)
Port 61458 (UDP)
Ports 30211-30217 (TCP)
Change your Domain Name Servers (DNS)
Go to Settings
Select Network
Select Set Up Internet Connection
Select Wifi/LAN (depending on what you use to connect)
Select Custom
Select / Enter the following details
IP Address Settings = Automatic
DHCP Host Name = Do Not Specify
DNS Settings = Manual
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4(These are Google DNS Addresses)
MTU Settings: Automatic
Proxy Server: Do Not Use
Reset Your Network Router
Generally, you can reset your router by unplugging your router and leaving it unplugged for about 10 minutes. Restart the game client as well and then check to see if your issue is resolved.