Red Dead Online Connection Troubleshooting for Xbox One

Last Updated: September 18, 2025

Question: I keep getting disconnected and I am having problems matchmaking or staying connected to other players. How can I improve my connection?

Answer: Below are steps to clear your system cache, check your connection speed, verify your Network Address Translation (NAT) Types are set correctly, verify that the correct network ports are open and a common router settings check.

Check the Red Dead Online Status

Before troubleshooting, make sure to check our Red Dead Online Status page (https://support.rockstargames.com/servicestatus) to rule out an outage or scheduled maintenance as a cause of the issue.

If the Red Dead Online status currently says UP, the problem may be related to some connection types conflicting with other players, or other problems with your network setup.

Clear your Xbox One Cache

To perform a cache clear for your Xbox One system follow the instructions here: https://support.rockstargames.com/articles/21lSwLn41TMexjs2Kpibrd

Clear Your Xbox One Alternate MAC addresses

  • Press the Xbox button

  • Move right to the System Tab

  • Select Settings

  • Select Network Settings

  • Select Advanced Settings

  • Select Alternate MAC Address

  • Select the Clear button

Check your Internet Connection Speed

You can check your connection speed at any online speed test, such as http://speedtest.net. Good targets for minimum for upload and download speeds are:

  • Upload Speed (Minimum): 1 Mbps

  • Download Speed: 5 Mbps

Note: If you are on a wireless connection, it may be a good idea to try using a wired, Ethernet connection and see if you are still having issues.

Check your Network Address Translation (NAT) Type settings

A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues with other players.

NAT Type Definitions

  • OPEN NAT Type: Can play games with any NAT type.

  • MODERATE NAT Type: Can play games with open or moderate NAT types.

  • STRICT NAT Type: Can only play games with open NAT types.

Xbox One NAT Type Setting

  1. Navigate to the Settings panel and choose Network

  2. Under the Current Network Status column in the center of this page displays your NAT Type settings.

Check your Firewall / Router for NAT Type restrictions

If you have a firewall or other network hardware, such as a router, you may need to access them to change your NAT type. Sometimes this configuration change is caused by opening or forwarding other network ports.

Check your Open Network Ports

The Xbox network requires the following ports to be open:

  • Port 88 (UDP)  

  • Port 53 (UDP and TCP)  

  • Port 3544 (UDP)

  • Port 4500 (UDP)

We Recommend the following additional ports to be opened for Red Dead Online:

  • Port 500 (UDP)

  • Port 3047 (UDP)

  • Port 6672 (UDP)

  • Port 61455 (UDP)

  • Port 61456 (UDP)

  • Port 61457 (UDP)

  • Port 61458 (UDP)

  • Ports 30211-30217 (TCP)

Change your Domain Name Servers (DNS) 

  1. Open the guide by pressing the Xbox button on your controller

  2. Move right to the System tab

  3. Select Settings

  4. Select Network

  5. Select Network settings

  6. Select Advanced settings

    • Make sure to write down your existing DNS servers from this screen

  7. Select DNS settings

  8. Select Manual

  9. Enter the following DNS servers:

    • If using IPv4:

      • Primary DNS: 8.8.8.8

      • Secondary DNS: 8.8.4.4

    • If using IPv6:

      • Primary DNS: 2001:4860:4860::8888

      • Secondary DNS: 2001:4860:4860::8844

Reset Your Network Router

Generally, you can reset your router by unplugging your router and leaving it unplugged for about 10 minutes. While you do this, we suggest that you restart the game client as well.

Once complete, check to see if your issue is resolved.

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