Phone contacts appearing blank in Grand Theft Auto Online

Last Updated: August 15, 2025

Question: Whenever I try to call someone in GTA Online, my phone’s contacts appear blank, and I cannot call anybody. How do I resolve this?

Answer: This issue can be caused by the migration of your Story Mode progress between platforms (i.e., PlayStation 4 to PlayStation 5).

To resolve this issue, you need to complete the Prologue and save your progress in Story Mode on the platform you migrated to:

1. Load into Story Mode of Grand Theft Auto V

2. Enter the Pause menu

3. Tab over to Game and select New Game

4. When you load into the Prologue mission, enter the Pause menu once more

5. Select Settings

6. Select Saving

7. Toggle Autosave to Off

8. Complete the Prologue and Franklin and Lamar missions

9. Save your game after completing Franklin and Lamar

   • Ensure you save your New Game to a new Save Game file so you do not overwrite any of your existing Story Mode progress

After saving your game, you can return to GTA Online and check whether your contacts have reappeared properly in your phone.

Note: Remember to turn Autosave back on if the issue is resolved.