Providing proof of purchase for a Shark Card on Xbox
Last Updated: March 4, 2025
Question: How do I provide proof of purchase for a Shark Card?
Answer: You will need the following to provide proof of purchase:
Xbox gamertag where the Shark Card(s) were purchased
Type of Shark Card(s) purchased
Red Shark Card, Great White Shark Card, etc.
Please take a video of the details listed above.
Important: Any submissions which are unclear will not be accepted. If the video is too large to upload to a support request, please add an unlisted video to YouTube and provide us with a direct link to it.
Follow the steps below to find your Shark Card purchase details:
Xbox Series X|S and Xbox One
Sign into the Xbox account associated with your Shark Card purchase
Select Settings
Locate Profile and system on the far right
Select your gamertag
Make sure the recording has enough time to capture the info on this page
Return to Profile and system
Select Settings
Select Account
Select Payment & billing
Select Order history
Select the Shark Card purchase to display the details
Make sure the recording has enough time to capture the info on this page