Providing proof of purchase for a Shark Card on Xbox

Last Updated: March 4, 2025

Question: How do I provide proof of purchase for a Shark Card?

Answer: You will need the following to provide proof of purchase:

  • Xbox gamertag where the Shark Card(s) were purchased

  • Type of Shark Card(s) purchased

    • Red Shark Card, Great White Shark Card, etc.

Please take a video of the details listed above.

Important: Any submissions which are unclear will not be accepted. If the video is too large to upload to a support request, please add an unlisted video to YouTube and provide us with a direct link to it.

Follow the steps below to find your Shark Card purchase details:

Xbox Series X|S and Xbox One

  1. Sign into the Xbox account associated with your Shark Card purchase

  2. Select Settings

  3. Locate Profile and system on the far right

  4. Select your gamertag

    • Make sure the recording has enough time to capture the info on this page

  5. Return to Profile and system

  6. Select Settings

  7. Select Account

  8. Select Payment & billing

  9. Select Order history

  10. Select the Shark Card purchase to display the details

    • Make sure the recording has enough time to capture the info on this page

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