Grand Theft Auto Online Connection Troubleshooting for PlayStation 4
Last Updated: August 28, 2024
Question: I am playing Grand Theft Auto Online on the PlayStation 4 and I am having problems staying connected to other players. Some of the error messages I have seen include saving failed, session timed out or ended due to an unknown network error, the game unable to find a compatible session, or Rockstar game services are unavailable. How can I improve my connection?
Answer: Below are steps to clear your system cache, to check your connection speed meets the minimum requirements, information on how to verify your Network Address Translation (NAT) Types are set correctly, and steps to verify that the correct network ports are open and a common router settings check.
Check the GTA Online Server Status
Before troubleshooting, make sure to check our GTA Online Server Status page (https://support.rockstargames.com/servicestatus) to rule out an outage or scheduled maintenance as a cause of the issue.
If the GTA Online status currently says UP, the problem may be related to some connection types conflicting with other players, or other problems with your network setup.
Check your Internet Connection Speed
You can check your connection speed at any online speed test, such as http://speedtest.net Good targets for minimum upload and download speeds are:
Download Speed: 7.5 Mbps
Upload Speed (recommended): 1 Mbps
Upload Speed (minimum): .5 Mbps
Note: If you are on a wireless connection, it may be a good idea to try using a wired, Ethernet connection and see if you are still having issues.
Check your Network Address Translation (NAT) Type settings
A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues.
NAT Type Settings
Navigate to your console’s home screen
Push up on the left control stick
Navigate to the Settings panel and choose Network
Select Test Internet Connection
After the test is complete, your NAT Type will be on the bottom of the next screen
NAT Type Definitions
NAT Type 1: Can play games with any NAT type. Usually the system is connected to the Internet without a router
NAT Type 2: Can play games with open or moderate NAT types. Similar to Type 1, except connected to the Internet through a router
NAT Type 3: Can only play games with open NAT types
Check your Firewall / Router for NAT Type restrictions
If you have a firewall or other network hardware, such as a router, you may need to access them to change your NAT type. Sometimes this configuration change is caused by opening or forwarding other network ports.
Check your Open Network Ports
PlayStation Network uses the following ports for communication with game servers:
Port 80 (TCP)
Port 443 (TCP)
Port 3478 (UDP and TCP)
Port 3479 (UDP and TCP)
Port 3480 (TCP)
GTA Online requires the following ports to be open:
Port 6672 (UDP)
Port 61455 (UDP)
Port 61457 (UDP)
Port 61456 (UDP)
Port 61458 (UDP)
Change your Domain Name Servers (DNS)
Go to Settings
Select Network
Select Set Up Internet Connection
Select Wifi/LAN (depending on what you use to connect)
Select Custom
Select / Enter the following details
IP Address Settings = Automatic
DHCP Host Name = Do Not Specify
DNS Settings = Manual
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4(These are Google DNS Addresses)
MTU Settings: Automatic
Proxy Server: Do Not Use
Reset Your Network Router
You can reset your router by unplugging it and leaving it unplugged for about 10 minutes. Restart the game client and check to see if your issue is resolved.
Additional Troubleshooting Steps
Check with your Internet Service Provider (ISP) and see if they are experiencing any issues connecting to us, or if they have any temporary outages.
Make sure your router’s firmware is up-to-date (check with your ISP)
Enable or disable UPnP (Universal Plug and Play) on your router or system settings
If you have a combined router/modem or ADSL, try temporarily setting the unit to Bridge Mode. This will bypass the router part of the hardware. If this fixes the issue, you may be able to connect a second router between the combination unit and the console to dial the PPPoE (Point-to-Point Protocol over Ethernet)
If you use an ADSL connection, check to see if dialing a PPPoE connection from the console improves your NAT type.