PlayStation Network Failed Authentication Error 0.210.15 and 0.210.16

Last Updated: September 15, 2025

Question: What can I do when I receive the following error?

• Authentication Failed. PlayStation™ Network error: PSN Account Needs to be Upgraded

Answer: The most common reason for this error is that an account under the control of your PlayStation Network Family Manager needs to be upgraded from a child account to an adult account.

For more information on solving this issue, visit the following PlayStation Support link:

• https://www.playstation.com/support/account/playstation-family-account-set-up/#upgrade