Grand Theft Auto VI Pre-Order Purchase Support FAQ
Last Updated: June 24, 2026
Where can I get support for my Grand Theft Auto VI pre-order purchases from the PlayStation or Xbox storefronts?
PlayStation Support:
Xbox Support:
Where can I get support for my Grand Theft Auto VI pre-order purchased from the Rockstar Store?
Purchase support for physical version pre-orders on the Rockstar Store
For issues with physical version purchases completed on the Rockstar Store, contact Xsolla support at the link below:
Refunds support for physical version pre-orders from the Rockstar Store
If you pre-ordered a physical copy of Grand Theft Auto VI from the Rockstar Store, you can cancel your purchase by following the steps in the link below:
Where can I get support for my Grand Theft Auto VI pre-order purchases from other retailers?
Any purchase, refund, and delivery questions not purchased from the Rockstar Store should be directed to the retailer where you purchased Grand Theft Auto VI.
When will my physical pre-order of Grand Theft Auto VI be available for shipping or pick-up?
The physical version of Grand Theft Auto VI, containing a download code inside the box, will be available starting November 12 to support pre-loading.
How can I track my physical pre-order of Grand Theft Auto VI purchased from the Rockstar Store?
When your order ships, you will receive a shipping confirmation email with a link to track your package. If you purchased multiple items from the store, orders might ship in multiple boxes, and each box would have its own unique tracking number.á Additional duties and taxes may be imposed by local authorities outside the US and UK.
Shipping duration may vary depending on the shipping option you choose when checking out.