In-Game Purchases on a Second iOS Device

Last Updated: September 19, 2023

Question: Why can’t I access my in-game purchases on a second iOS device?

Answer: Often there is a cache issues which prevents the game on the second device from seeing in-game purchases.  To attempt to resolve these cache issues, follow the steps below:

1. Log the device out of your iTunes account via the Settings app.

2. Power the device off and back on. 

3. (Hold the power button on the side of the device until the "Slide to Power Off slider pops up on the screen and slide right)

4. Reboot the device.

5. Log the device in to the same iTunes account used for the original purchase.

6. Open the game and open the in-game store.

7. Click the "Restore Purchases" button, and the app will attempt to contact Apple and re-download any previous purchases.

Once Apple's server confirms the previous purchase, the download should begin and the content should become available.