Connection Troubleshooting for IP Blocks

Last Updated: May 16, 2024

Question: What can I do if I suspect an IP block may be responsible for my connection issues?

Answer: Rockstar Games occasionally blocks suspicious or malicious traffic to protect the security of our player accounts and games. Traffic from your IP address may be temporarily blocked for several reasons, including a malfunctioning or compromised router or PC sending us bad traffic, or an IP address being assigned by your ISP to multiple customers, one of whom is sending us bad traffic. The methods below may solve your connection issue:

Run operating system updates and anti-virus software so that your computer is free of harmful viruses or malware.

To better secure your router, log into your router’s administrative settings and complete the following:

  • Change the administrative password

  • Use WPA2 or WPA3 for Wi-Fi

  • Disable remote access

  • Disable UPnP

  • Disable WPS

  • Check for and install any firmware updates

  • Reboot your router

Since IP addresses can be assigned to multiple customers or may rotate among customers of a particular Internet Service Provider (ISP), we recommend that you contact your ISP and ask for support regarding the following:

  1. Check to make sure your connection is not sharing an IP address with any other customers on your ISP’s network. Some ISPs offer a dedicated/fixed IP address

  2. Request that your ISP assign a new IP address to your connection

Reset your Winsock and IP address

If the above does not work, you can try configuring your IP by doing the following:

  1. Go to the search box on the taskbar

  2. Enter in Command prompt

  3. Right-click Command prompt

  4. Click Run as administrator

  5. Click Yes

  6. Enter in the following commands in the order listed below:

    • ipconfig /release (this will release your current IP)

    • ipconfig /flushdns (clears the DNS cache)

    • ipconfig /renew (obtain a new IP)

    • ipconfig /registerdns (register the new IP in DNS)

    • netsh winsock reset (reset the Winsock catalog to its default)

  7. Restart your PC and check to see if the issue is resolved

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