Error 164 when launching Grand Theft Auto V on the Xbox app for PC

Last Updated: April 17, 2025

Question: What can I do about the following error when trying to launch GTAV on the Xbox app on PC?

• Your Xbox Profile and Microsoft Store Account do not match. Visit

  https://support.rockstargames.com

  or

  https://support.xbox.com

  for more information. Code: 164

Answer: This error occurs if you are attempting to launch GTAV with an Xbox account that either doesn’t match the account signed in to the Microsoft Store or the account signed in to your local machine.

You can resolve this problem with the following steps:

1. Close Grand Theft Auto V

2. Open the Xbox app on your PC

3. At the top of the app, you should see an error banner

4. Select 'Fix now' and follow the steps to resolve the issue

For more troubleshooting information, visit the Xbox support article below:

• https://support.xbox.com/en-US/help/account-profile/manage-account/gaming-and-store-accounts