Red Dead Online Error Code 27140000 on PlayStation 4

Last Updated: September 29, 2025

Question: What should I do if I receive the following error while playing Red Dead Online?

• Unable to join. Failed to retrieve session details from the target player. (Error: 27140000)

Answer: This error occurs when you are experiencing network connectivity problems. Below are some steps that may resolve the issue.

Check your network connection and Rockstar Games Service availability

• Check to make sure your internet connection is working properly

• Check the Rockstar Games Service Status for server outages or scheduled maintenance:

  • https://support.rockstargames.com/servicestatus

Reset your network router

You can reset your router by unplugging it and leaving it unplugged for about 10 minutes. Restart the game client and check to see if your issue is resolved.

Check your internet connection speed

Use an online speed test to measure your connection speed (e.g. https://www.speedtest.net/). Below are good targets for minimum upload and download speeds:

• Download Speed: 7.5 Mbps

• Upload Speed (recommended): 1 Mbps

• Upload Speed (minimum): .5 Mbps

Note: If you are on a wireless connection and still having issues, try a wired connection.

Check your open network ports

PlayStation Network uses the following ports for communication with game servers:

• Port 465 (TCP)

• Port 983 (TCP)

• Port 1935 (TCP)

• 3478 (TCP)

• 3479 (TCP)

• 3480 (TCP)

• Port 3478 (UDP)

• Port 3479 (UDP)

• 10070 - 10080 (TCP)

We recommend the following additional ports to be opened for Red Dead Online:

• Port 6672 (UDP)

• Port 61455 (UDP)

• Port 61456 (UDP)

• Port 61457 (UDP)

• Port 61458 (UDP)

• Ports 30211-30217 (TCP)

• Port 61458 (UDP)

Change your Domain Name Servers (DNS)

1. Locate Settings

2. Select Network

3. Select Set Up Internet Connection

4. Select Wi-Fi/LAN (depending on what you use to connect)

5. Select Custom

6. Select / Enter the following details

   • IP Address Settings: Automatic

   • DHCP Host Name: Do Not Specify

   • DNS Settings: Manual

     • Primary DNS: 8.8.8.8

     • Secondary DNS: 8.8.4.4

   • MTU Settings: Automatic

   • Proxy Server: Do Not Use

Clear your system cache

Temporary files and data are often stored on the console to help the overall performance of the game. Unfortunately, these cached files can get corrupted over time which can lead to things like freezes, game loading errors or connectivity issues. To clear your console’s cache, try the following steps.

1. Press and hold the PlayStation button on your controller

2. Select Turn Off PS4

3. Let the PlayStation 4 fully power down and wait at least 30 seconds

4. Restart the PlayStation 4

5. Hold L1 + R1 while booting up the game

Check your Network Address Translation (NAT) Type settings

A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues. NAT Type Settings

1. Navigate to your console’s home screen

2. Push up on the left control stick

3. Navigate to the Settings panel and choose Network

4. Select Test Internet Connection

5. After the test is complete, your NAT Type will be on the bottom of the next screen

NAT Type Definitions

• NAT Type 1: Can play games with any NAT type. Usually the system is connected to the Internet without a router

• NAT Type 2: Can play games with open or moderate NAT types. Similar to Type 1, except connected to the Internet through a router

• NAT Type 3: Can only play games with open NAT types