Grand Theft Auto Online profile data could not be loaded from the Rockstar cloud servers on PC
Last Updated: February 17, 2026
Question: What can I do about the following alert when attempting to launch GTA Online on PC?
Alert: Your profile data could not be loaded from the Rockstar cloud servers at this time. Please try again later. Returning to the Main Menu. For further information, please visit www.rockstargames.com/support.
Answer: This error occurs whenever there’s an issue retrieving your latest GTA Online character profile data and should resolve on its own. This error can also occur if your network or internet service provider (ISP) is using a proxy server or virtual private network (VPN) to connect to Rockstar Games services.
If the error continues, try these steps:
Deleting your local profile details from your PC
Open the Rockstar Games Launcher
Select Settings
Under My installed games, select Grand Theft Auto V
Make sure Enable cloud saves is checked
Under Launcher settings, select Account information
Next to Delete local profile, select Delete
Select Confirm
After your profile is deleted, sign back into the Rockstar Games Launcher and launch Grand Theft Auto V
Note: This will remove all profile details from your local device and require you to sign in to the Rockstar Games Launcher again. It will not delete your Rockstar Games account or any saved games. Signing in to the Rockstar Games Launcher will recreate your local profile.
Verify your game files
Rockstar Games Launcher
Epic Games Launcher
For information on how to verify your game files on the Epic Games Launcher, see the following article:
Steam
For information on how to verify your game files on Steam, see the following article: