Red Dead Online Error Code 27140000
Last Updated: April 20, 2024
Question: What should I do if I receive the following error while playing Red Dead Online?
Unable to join. Failed to retrieve session details from the target player. (Error: 27140000)
Answer: This error occurs when you are experiencing network connectivity problems. Below are some steps that may resolve the issue.
Check your network connection and Rockstar Games Service availability
Check to make sure your internet connection is working properly
Check the Rockstar Games Service Status for server outages or scheduled maintenance:
Reset your network router
You can reset your router by unplugging it and leaving it unplugged for about 10 minutes. Restart the game client and check to see if your issue is resolved.
Add Rockstar Games Launcher and Red Dead Redemption 2 to Windows Firewall allowed app list
Type “Allow an app through Windows Firewall” in the Start menu search bar and select it from the list of results
Select Change settings
To add an app, select the check box next to the app, or select Allow another app and enter the path for the app
Check your internet connection speed
Use an online speed test to measure your connection speed (Ex. https://www.speedtest.net/). Below are good targets for minimum upload and download speeds:
Download Speed: 7.5 Mbps
Upload Speed (recommended): 1 Mbps
Upload Speed (minimum): .5 Mbps
Note: If you are on a wireless connection and still having issues, try a wired connection.
Check your open network ports
Red Dead Online requires the following ports to be open:
Port 6672 (UDP)
Port 61455 (UDP)
Port 61457 (UDP)
Port 61456 (UDP)
Port 61458 (UDP)
Change your Domain Name Servers (DNS)
Go to Settings
Click Network and Internet
Under Advanced network settings, click on Change adapter options
Right-click on your Wi-Fi or Ethernet connection, depending on which you are currently using, then select Properties
Select Internet Protocol Version 4 (TCP/IPv4) and make sure the box is checked
Click Properties
Select Use the following DNS server
Enter the following DNS addresses in their respective text box:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
Select Validate settings upon exit
Click OK
Select Internet Protocol Version 6 (TCP/IPv6) and make sure the box is checked
Click Properties
Enter the following DNS addresses in their respective text box:
Select Validate settings upon exit
Click OK
Clear your system cache
Temporary files and data are often stored on the console to help the overall performance of the game. Unfortunately, these cached files can get corrupted over time which can lead to things like freezes, game loading errors or connectivity issues. To clear your console’s cache, try the following steps.
On PlayStation 4:
Press and hold the PlayStation button on your controller
Select Turn Off PS4
Let the PlayStation 4 fully power down and wait at least 30 seconds
Restart the PlayStation 4
Hold L1 + R1 while booting up the game
On Xbox One:
Press and hold the power button on the front of the console until the Xbox One completely shuts down
Once the indicator lights on the front of the Xbox One and the console’s power brick are off, disconnect the power brick from the back of your console
Wait at least 30 seconds
Plug the power brick back into your Xbox One and turn it on
Boot up the game
Check your Network Address Translation (NAT) Type settings
A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues.
On PlayStation 4:
NAT Type Settings
Navigate to your console’s home screen
Push up on the left control stick
Navigate to the Settings panel and choose Network
Select Test Internet Connection
After the test is complete, your NAT Type will be on the bottom of the next screen
NAT Type Definitions
NAT Type 1: Can play games with any NAT type. Usually the system is connected to the Internet without a router
NAT Type 2: Can play games with open or moderate NAT types. Similar to Type 1, except connected to the Internet through a router
NAT Type 3: Can only play games with open NAT types
On Xbox One:
NAT Type Setting
Navigate to the System panel and choose Settings
Highlight Network and select Network Settings
This should display your NAT Type and connection type
A more open NAT Type will have fewer conflicts with other player systems and encounter less connectivity issues with other players
NAT Type Definitions
OPEN NAT Type: Can play games with any NAT type
MODERATE NAT Type: Can play games with open or moderate NAT types
STRICT NAT Type: Can only play games with open NAT types
Note: If the NAT Type shows as Unknown, Click Test NAT Type