Troubleshooting Activation Code Issues
Last Updated: May 20, 2024
Question: What can I do if I get an error message stating that my code is invalid or already used when trying to activate my version of the game?
Answer:
Verify that you are entering the code exactly as it is shown.
When entering your code directly into the game, dashes should appear automatically on your screen.
If you are entering your code on the Rockstar Games Activation web page, be sure to type out any dashes. Take care when copy/pasting as it can add spaces into the code.
If your issue is still not resolved, please submit a support request and provide the following information:
Photo/scan of the receipt for the game showing the date and amount of purchase.
Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo.
Photo/scan of the Code Sheet clearly displaying the code.
The activation code typed into the text body of the request.
If you received an error message when redeeming the code, please include the exact error message.
PlayStation
Please provide the following additional information for PlayStation games:
In which region/country are you located?
What region/country is your PSN account? (you may need to confirm this with Sony)
From which region/country did you purchase your PlayStation?
From what region/country was the game purchase?
The "BL..." code on the spine of the case?
Steam
Please provide the following additional information for Steam games:
Screenshot of the email receipt for the game showing the date and amount of purchase.
Screenshot of the full Steam window showing your Steam username and the game in your Steam library.
Screenshot of the Steam CD Key window clearly displaying the code.
The activation serial key typed into the text body of the request.
If you received an error message when redeeming the code, please include the exact error message.