Stuck on Loading Story Mode screen when playing Grand Theft Auto V on console

Last Updated: May 2, 2024

Question: How do I stop GTAV from getting stuck on the Loading Story Mode screen?

Answer: This problem may occur if there’s an issue with game disc or console, one of your save games, or the connection between your console and online platform or the Rockstar Games Services.You may be able to diagnose or resolve this problem by following the steps below:

Check for a corrupted save game

1. Locate and copy the save game from your console to a backup USB drive through Xbox Home (dashboard) or PlayStation XMB (system menu)

2. Delete the save game from your main storage device

3. Remove the backup USB drive and try to play on the profile that was previously freezing

If the problem is resolved at that point, your save game may have been corrupted.

Check for a problem with network connectivity

1. Disconnect your console from the Internet

2. Restart the game and attempt to load your Story Mode save game

If the game still gets stuck while loading your Story Mode save game, there may be a problem with connections to either your platform’s online services or the Rockstar Game Services.

Check for a problem with your game disc or console hardware

• If available, try inserting your disc in another console and launching the game

If the alternate console cannot read from the disc, the disc may be damaged.

If the game loads on the alternate console, the initial console may have a hardware issue.