Incorrect verification code Error #0.200.4 on Rockstar Games sign in
Last Updated: January 15, 2025
Question: When trying to sign in to Rockstar Games I get then following error after putting in the 2-Step Verification code from my Authenticator. "Incorrect verification code submitted. Please re-enter the correct code from your authenticator app into the Verification code field. #0.200.4" How can I resolve this?
Answer: This error can occur if the code entered was incorrect, expired or if the Authenticator device has changed.
To troubleshoot please try the following steps in order:
Try to enter the code again
Make sure the 2-Step Verification Code has not expired and is entered exactly as you see it on your Authenticator
Check to make sure that your Authenticator is synchronized with the 2-Step Verification Service
If you are receiving an error that your 2-Step Authentication failed, there is a chance that the authenticator you are using has become desynchronized with the 2-Step Verification service.
Ensure that your clock on your authenticator app / machine is set to the correct local time, date, and time zone
Enable any time sync settings on your authenticator app / program
On Android using Google Authenticator:
Go to the main menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in
Note: The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
On iOS:
Open the Settings app of your iPhone home screen
Select General
Select Date & Time
Disable Set Automatically Option and re-enable again
Reboot your device
Authenticator sync settings:
If your authenticator has an option to sync the clock, make sure it is enabled. Check the support documentation for your chosen authenticator app for additional information
Android / Windows phones:
These devices have an option in their settings to allow them to correct for time errors. Check the support documentation for your chosen authenticator app for additional information
iOS devices / phones:
Ensure that these devices have the “Set Automatically” option turned on under the Date & Time setting to make sure that the clock is properly synced
If you are using a new Authenticator device, make sure to transfer your 2-Step Verification to the new Authenticator
You can move your 2-Step Verification to a new Authentication Device by following the steps below:
Log into your Rockstar Games account
Click your account avatar
Click Settings from the drop-down menu
Navigate to the 2-Step Verification tab
Under 2-Step Verification Device, Select Remove
Once you have selected a 2-Step Verification app, you can set it up using the following steps:
Ensure you have an authenticator app on an accessible mobile device or added to your browser
Log into your Rockstar Games account
Go to Settings, choose the ‘2-Step Verification’ tab, and click on ‘Setup’
Scan the QR code that appears on the page using your authenticator app or option in your browser
If you are unable to scan the QR code, a Secret Key option is also available. Secret Keys can be entered into the authentication app, allowing you to add 2-Step Verification to your account manually
Once the QR Code is scanned or Secret Key is entered
Enter your Rockstar Games account password in the field below the QR Code
Enter the code found on your authenticator app into the verification code field
Click on ‘Verify’