How do I provide proof of purchase for Gold Bars in Red Dead Online?

Last Updated: October 3, 2024

Question: I need to provide proof for a purchase of Gold Bars that I made. How do I do this?  

Answer: Proof of purchase for all consoles, and some PC platforms, require the information from Section 1 as well as a video - or screenshots - of the details for Section 2.  

For PC, Gold Bars purchases made on the Rockstar Store or in the Rockstar Games Launcher, or the Epic Games Launcher, only the details for Section 1 are required.  

Section 1 – Platform Account and Gold Bars details:  

  • Date of purchase  

  • PlayStation ID (PSN ID) / Xbox gamertag / Steam ID / Epic Account ID   

  • Amount of Gold Bars purchased  

  • Rockstar Games nickname  

Section 2 – Gold Bars purchase screenshots or video:  

Note: Screenshots or videos where the required details are unclear or cannot be determined will not be accepted.  

To help us research your Gold Bars purchase, please provide us with the following information:  

PlayStation 5 (backward compatible) 

  1. Sign in to the PlayStation Network (PSN) account associated with your Gold Bar purchase  

  2. On the Home screen, press the PS button on your controller  

  3. Tab over to your profile picture and select Profile 

    • Make sure the recording has enough time to capture the info on this page  

  4. Return to the Home screen and press the PS button on your controller  

  5. Select Settings  

  6. Select Users and Accounts  

  7. Select Account  

  8. Select Payment and Subscriptions  

  9. Select Transaction History  

  10. Select the date range of your purchase and select Continue  

  11. Locate and select the respective Gold Bar purchase from your Transaction History to view the details 

    • Make sure the recording has enough time to capture the info on this page  

PlayStation 4 

You can view transaction details via a web browser or the PlayStation App using the following steps:  

Web browser  

  1. Sign in to the PlayStation Store 

    • https://store.playstation.com  

  2. Select your Account Profile in the upper-right corner  

  3. Select Account Settings  

  4. Select Transaction History  

  5. At the prompt, select Continue  

  6. Select a transaction to view details 

    • If necessary, select Filter by Time Period  

PlayStation App 

  1. Select the PlayStation Store icon at the bottom of the screen  

  2. Select the three lines on the top right of the screen  

  3. Select Transaction History  

  4. Select a transaction to view details 

    • If necessary, select Filter by Time Period 

Xbox Series X|S (backward compatible)  

Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.  

  1. Press the Xbox button to open the guide and view your purchases  

  2. Press right on the d-pad to access Profile & system

  3. Select Settings

  4. Select Account

  5. Select Payment & billing  

  6. Select Order history to view your purchases  

  7. Select the Gold Bars purchase to display the details  

Xbox One  

Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.  

  1. Press the Xbox button to open the guide and view your purchases  

  2. Locate Profile & system 

  3. Select Settings 

  4. Select Account 

  5. Select Payment & billing   

  6. If on Xbox Series X|S, press right on the d-pad to access Profile & system  

  7. Select Order history to view your purchases  

  8. Select the Gold Bars purchase to display the details  

PC - Steam  

  1. Sign into the Steam client  

  2. In the top left corner of the screen, locate Steam 

  3. Select Settings  

  4. Select Account 

  5. Select View Account Details 

  6. Select View Purchase History  

  7. Take a screenshot of the page clearly showing the date of purchase, item name, type of transaction, and the transaction total  

Note: If you did not purchase Gold Bars from Steam, please provide a screenshot of the full email receipt for the Gold Bars purchase, including the associated email address and date of purchase. 

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