How do I provide proof of purchase for Gold Bars in Red Dead Online?
Last Updated: October 3, 2024
Question: I need to provide proof for a purchase of Gold Bars that I made. How do I do this?
Answer: Proof of purchase for all consoles, and some PC platforms, require the information from Section 1 as well as a video - or screenshots - of the details for Section 2.
For PC, Gold Bars purchases made on the Rockstar Store or in the Rockstar Games Launcher, or the Epic Games Launcher, only the details for Section 1 are required.
Section 1 – Platform Account and Gold Bars details:
Date of purchase
PlayStation ID (PSN ID) / Xbox gamertag / Steam ID / Epic Account ID
Amount of Gold Bars purchased
Rockstar Games nickname
Section 2 – Gold Bars purchase screenshots or video:
Note: Screenshots or videos where the required details are unclear or cannot be determined will not be accepted.
To help us research your Gold Bars purchase, please provide us with the following information:
PlayStation 5 (backward compatible)
Sign in to the PlayStation Network (PSN) account associated with your Gold Bar purchase
On the Home screen, press the PS button on your controller
Tab over to your profile picture and select Profile
Make sure the recording has enough time to capture the info on this page
Return to the Home screen and press the PS button on your controller
Select Settings
Select Users and Accounts
Select Account
Select Payment and Subscriptions
Select Transaction History
Select the date range of your purchase and select Continue
Locate and select the respective Gold Bar purchase from your Transaction History to view the details
Make sure the recording has enough time to capture the info on this page
PlayStation 4
You can view transaction details via a web browser or the PlayStation App using the following steps:
Web browser
Sign in to the PlayStation Store
https://store.playstation.com
Select your Account Profile in the upper-right corner
Select Account Settings
Select Transaction History
At the prompt, select Continue
Select a transaction to view details
If necessary, select Filter by Time Period
PlayStation App
Select the PlayStation Store icon at the bottom of the screen
Select the three lines on the top right of the screen
Select Transaction History
Select a transaction to view details
If necessary, select Filter by Time Period
Xbox Series X|S (backward compatible)
Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Press the Xbox button to open the guide and view your purchases
Press right on the d-pad to access Profile & system
Select Settings
Select Account
Select Payment & billing
Select Order history to view your purchases
Select the Gold Bars purchase to display the details
Xbox One
Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Press the Xbox button to open the guide and view your purchases
Locate Profile & system
Select Settings
Select Account
Select Payment & billing
If on Xbox Series X|S, press right on the d-pad to access Profile & system
Select Order history to view your purchases
Select the Gold Bars purchase to display the details
PC - Steam
Sign into the Steam client
In the top left corner of the screen, locate Steam
Select Settings
Select Account
Select View Account Details
Select View Purchase History
Take a screenshot of the page clearly showing the date of purchase, item name, type of transaction, and the transaction total
Note: If you did not purchase Gold Bars from Steam, please provide a screenshot of the full email receipt for the Gold Bars purchase, including the associated email address and date of purchase.