How do I provide proof of purchase for Gold Bars in Red Dead Online?
Last Updated: October 3, 2024
Question: I need to provide proof for a purchase of Gold Bars that I made. How do I do this?
Answer: Proof of purchase for all consoles, and some PC platforms, require the information from Section 1 as well as a video - or screenshots - of the details for Section 2.
For PC, Gold Bars purchases made on the Rockstar Store or in the Rockstar Games Launcher, or the Epic Games Launcher, only the details for Section 1 are required.
Section 1 – Platform Account and Gold Bars details:
Date of purchase
PlayStation ID (PSN ID) / Xbox gamertag / Steam ID / Epic Account ID
Amount of Gold Bars purchased
Rockstar Games nickname
Section 2 – Gold Bars purchase screenshots or video:
Note: Screenshots or videos where the required details are unclear or cannot be determined will not be accepted.
To help us research your Gold Bars purchase, please provide us with the following information:
PlayStation 5 (backward compatible):
Please provide us with a video of you following the steps below, showing your PSN ID. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Power on your PlayStation 5
Sign into the PlayStation profile associated with the account where you purchased your Gold Bars
Navigate to the picture on the top right associated with your account and press X, then select Profile
Press O to return to the home screen, then navigate to the Settings gear on the top right and press X
Select Users and Accounts > Account > Payment and Subscriptions > Transaction History
Select the date range of your purchase and select Next
Select the respective Gold Bars purchase from your Transaction History and press X to view the details
PlayStation 4:
Please provide us with a video of you following the steps below, showing your PSN ID. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Power on your PlayStation 4
Sign into the PlayStation profile account where you purchased your Gold Bars
Navigate to and hover on the "Profile" option until your PSN ID appears
Select Settings > Account Management > Account Information > Wallet > Transaction History
Select the date range of your purchase and select Next
Select the Gold Bars purchase you are inquiring about and press X to view the details
Note: Make sure that your video clearly shows your PSN ID (Step 2), and the email address tied to your account (Step 6)
Xbox Series X|S (backward compatible):
Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Press the Xbox button to open the guide and view your purchases
Press right on the d-pad to access Profile & system, then head to Settings > Account > Payment & billing
Select Order history to view your purchases
Select the Gold Bars purchase to display the details
Xbox One:
Please provide us with a video of you following the steps below in the order they are listed, showing your gamertag. If the video is too long to upload to this ticket, please add an unlisted video to YouTube and provide us with the direct link to it.
Press the Xbox button to open the guide and view your purchases
Go to Profile & system > Settings > Account > Payment & billing
If on Xbox Series X|S, press right on the d-pad to access Profile & system
Select Order history to view your purchases
Select the Gold Bars purchase to display the details
PC - Steam:
Sign into the Steam client
In the top left corner of the screen go to Steam > Settings > Account > View Account Details > View Purchase History
Take a screenshot of the page clearly showing the date of purchase, item name, type of transaction, and the transaction total
Note: If you did not purchase Gold Bars from Steam, please provide a screenshot of the full email receipt for the Gold Bars purchase, including the associated email address and date of purchase.