Latest information on the Payment Services Act for Japanese customers

Last Updated: April 20, 2024

Purpose of the provisions of Article 14, Paragraph 1 of the Payment Services Act

As a system to protect users of prepaid payment instruments, it is required under the provisions of the Payment Services Act to preserve assets by depositing with the Legal Affairs Bureau an amount equal to at least half of the unused balance of the relevant prepaid payment instruments as of March 31 and September 30 of each year.

Details of the rights stipulated in Article 31, Paragraph 1 of the Act on the Payment Services Act

In the event of any contingency, the users of prepaid payment instruments may receive repayment in advance of other creditors for security deposits for issuance that has been preserved in advance in accordance with the provisions of Article 31 of the Payment Services Act.

Distinction between Security Deposit for Issuance, Guarantee Contract of Security Deposit for Issuance or Trust Contract of Security Deposit for Issuance

The Company protects the users’ assets by Security Deposit for Issuance.

Compensation and Other Response Policy for Fraudulent Transactions

• Compensation Policy for prepaid payment instrumentsWhen prepaid payment instruments issued by our company have been improperly used or disposed of by a third party, or various payment services (including credit card and other payment methods, hereinafter referred to as "linked services") provided by a third party have been improperly linked, used, or disposed of, even in the event that a loss is incurred by a user or a user of the linked services (hereinafter referred to as "Users") due to unauthorized use or disposal of the linked services, whether such losses are attributable to the Users, the company shall not be liable or not, unless there is a reason attributable to the company.Please contact the provider of each linked service for compensation. Please note that there is no guarantee that the provider of each linked service will provide compensation. 

• Disclosure Criteria for Fraudulent TransactionsIn cases where fraudulent transactions have occurred or are feared to have occurred, we will promptly disclose necessary information when we deem it necessary to prevent the spread of damage (secondary damage) or when we deem it useful to avoid the occurrence of similar cases, taking into consideration the manner of the fraudulent transactions, the amount of damage, the number of cases, and other circumstances.