Note: When the Rockstar Cloud Services are unavailable, your character slots will be blank during a cloud outage but your characters have not been deleted. This is normal. Back out to Story Mode and re-enter GTA Online when Cloud servers are up again so your characters can load.
Note: When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.
Updated 11/6/13 6:00 PM ET: All players who bought Shark Cards around the time of the launch of GTA Online are being given, as part of the stimulus, the same amount of GTA$ as they purchased. To read more about stimulus details, please see: http://support.rockstargames.com/hc/en-us/articles/201026343-Information-about-the-GTA-Online-Stimul...
Updated 11/14/13 3:00 PM ET: We are continuing to look into some reports about out-of-date garages or missing cars from last Friday. Please stay tuned to this article for updates as we look into the options. Last week's intermittent cloud save errors should no longer be happening.
Updated 11/16/13 4:00 PM ET: We have deposited GTA$ into the accounts of players affected by loss of garages or cars on November 8th. This amount varies per affected player and should approximately reflect the amount spent on those items.
Updated 11/16/13 5:00 PM ET: We have received some reports today from players who attempted to connect to GTA Online during a brief Cloud Server outage from 12-2PM ET today. Please reboot your console to make sure you are are fully connected to R* Cloud Servers. If there is still a problem, please contact us and provide the Gamertag/PSN ID while confirming you have rebooted the console and are not receiving any errors about Cloud Servers being down: http://support.rockstargames.com/hc/en-us/requests/new
Updated 11/19/13 3:00 PM ET: We are continuing to look into some reports today about various character save issues following the resolution of the Cloud Server outage in Saturday, November 16th.