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Rockstar Games Technical Support Contact Info

Rockstar Games
posted this on March 09, 2011 10:20 am

Technical Support

North America

For Support in the US
Self-Help Knowledge-Base: http://support.rockstargames.com/home
Phone: 1-866-922-8694
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Canada 
Self-Help Knowledge-Base: http://support.rockstargames.com/home
Phone: 1-866-508-0432 
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Mexico
URL: http://support.rockstargames.com/home
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

Europe

For Support in the UK 
Self-Help Knowledge-Base: http://support.rockstargames.com/home
Phone: 0800 953 6962
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Germany 
Phone: 69222222089
URL: http://support.rockstargames.com/home
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Austria
Phone: 19287881
URL: http://support.rockstargames.com/home
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Spain
Phone: 914146608
URL: http://support.rockstargames.com/home
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in Italy 
Phone: 0236049217  
URL: http://support.rockstargames.com/home 
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in France
Téléphone : 0890 808 809 (0,15 TTC / min)   
URL: http://support.rockstargames.com/home  
Internet:  http://support.rockstargames.com/anonymous_requests/new

For Support in Benelux
Nederland 0900 204 04 04 (EUR 0,80ct p/m)
België 0902 88 079 (EUR 0,80ct p/m)

For Support in Poland
Adres pocztowy: Centrum Obsługi K lienta, Cenega Poland S p. z o.o. ul. J anka Muzykanta 60, 02-188 Warszawa
Numer telefonu: (22) 574 2 574 (od pon. do pt, w godz. 9-17)
E-mail: cok@cenega.com

For Console Support in Russia
Контактная информация
Тел.: +7 (495) 981-23-72 (по рабочим дням с 10.00 до 18:00 по московскому времени).
Вы также можете отправить свой запрос через форму на нашем сайте http://www.1csc.ru/support

For PC Support in Russia
Контактная информация
Тел.: +7 (495) 981-23-72 (по рабочим дням с 10.00 до 18:00 по московскому времени).
Вы также можете отправить свой запрос через форму на нашем сайте http://www.1csc.ru/support

Asia

For Support in Japan
http://support.rockstargames.com/home 
http://support.rockstargames.com/anonymous_requests/new
テイクツー・インタラクティブ・ジャパン合同会社
〒 150-0001 東京都渋谷区神宮前 6-18-13 神宮前浅間ビル 5F
ユーザーサポート TEL 0570-064-951 受付時間 10:00~18:00(土・日・祝日を除く)

For Support in Singapore
Epicsoft Pte Ltd
No. 42 Kaki Bukit Crescent Singapore 416267
(65) 6339 3083
support@epicsoft.asia

For Support in Hong Kong
Epicsoft (HK) Limited
Flat A, 29/F, Tower A, Billion Center, 1 Wang Kwong Road, Kowloon Bay, Hong Kong
(852) 2528-0830
support@epicsoft.asia

飛龍亞太集團有限公司
香港九龍灣宏光道 1 號億京中心 A 座 29 樓 A 室

For Support in Taiwan
Kanezo Co., Ltd.
9F, No. 111 Sec 2. , Chien Kwo N.Road., Taipei, Taiwan, R.O.C.
(02) 2505-5090
service@kanezo.com.tw 

金飛象有限公司
台北市建國北路二段 111 號 9 樓

For Support in India
e-xpress Interactive Software Pvt. Ltd
309-312, Autumn Grove, Lokhandwala Township, Kandivali (East), Mumbai - 400 101, India.
+91-22-2966 1017
info@expressgames.in

For Support in Korea
H2 Interactive Co. Ltd.
5-ho, 10F, Chungjin-building, Wonhyoro3-ga, Yongsan-gu, Seoul, Korea
080 010 3439
Support@h2interactive.co.kr

H2인터렉티브 고객지원
서울시 용산구 원효로 3가 청진빌딩 10층 5호

Australia & Oceania

For Support in Australia
Self-Help Knowledge-Base: http://support.rockstargames.com/home
Phone: 1-800-601237
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

For Support in New Zealand 
Self-Help Knowledge-Base: http://support.rockstargames.com/home
Phone: 0800-440279 
Submit a Request: http://support.rockstargames.com/anonymous_requests/new

South America

Spanish Support 
http://support.rockstargames.com/home
Submit a Request: http://support.rockstargames.com/anonymous_requests/new 

For Disc/Warranty in Brazil
EcoGames:  suporte@ecogames.com

Additional Contact Details

For Questions about Using Copyrighted Material
copyright@take2games.com

For Questions about our Privacy Policy
privacypolicy@take2games.com

For Public Relations and Press Inquiries
pr@rockstargames.com

For Community Relations and Social Club Events
mouthoff@rockstargames.com

For Assistance with Rockstar Warehouse Purchases
Email: store@rockstargames.com (be sure to include your order number!)

For the Latest Support Contact Information in All Regions
http://support.rockstargames.com/entries/479492-rockstar-games-technical-support-contact-info?locale=1

Rockstar Games Webmaster Contact
webmaster@rockstargames.com

To Submit Ideas for GTA V Multiplayer
GTAVCrewFeedback@rockstargames.com

To Report Cheaters in Max Payne 3
For required report format, see:  http://support.rockstargames.com/entries/21567328-How-to-Report-Che...
Email: maxpayne3.banhammer@rockstargames.com 

For English-speaking customers outside of North America, please note that we have posted a large number of solutions in our English knowledge base that may answer your question.  To view these articles, go to http://support.rockstargames.com and, if necessary, select English from the language menu in the upper-right.

If you are looking for technical support in a language other than the ones listed on this page, please refer to the technical support contact information listed in your game manual, on your game box, or on the website from which you downloaded the game.

Note: If you need help with a PC title please attach your DxDiag and MSinfo when contacting us.

To generate these diagnostic files, please follow steps below:

  1. Run DXDIAG.EXE from your Start menu (click Start, Run..., then type "dxdiag" and hit Enter)
  2. Click the "Save all Information" button, located at the bottom of the program window 
  3. Save the file as "dxdiag.txt" 
  4. Click the "More Help" tab 
  5. Click the button marked "MSinfo..." 
  6. Click on the "File" menu and choose "Export" (Do not use "save") 
  7. Then save the file as a Text Document and name it "MSinfo.txt" 
  8. Attach both of these files to your ticket.

Be sure to include a detailed description of the issue and the full text of any error messages that appear.  If you are unable to capture a video through the ticket interface, please send a screenshot of the error message along with both text files.  Finally, for PC issues, we recommend using the screen capture at the bottom of our ticket submission page to record a short video illustrating the nature of the problem.

 
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