Question: I am having problems redeeming the Max Payne 3 Soundtrack code or downloading the files! How can I get this fixed?

Answer: We at Rockstar are happy to resolve any issues with Max Payne 3 Soundtrack code redemption and file downloads. 

http://www.rockstargames.com/maxpayne3/soundtrackdownload

After entering the code on the Soundtrack Redemption website, please check your junk mail folder to make sure that the email with your soundtrack download link did not get caught in your spam filter. The email would be from donotreply@rockstargames.com.

Here are some other things to try if you are not able to redeem the code:

• Make sure you are using dashes in between the sets of characters: XXXX-XXXX-XXXX-XXX 
• Make sure that all of your alphabetical letters are capitalized. 
• Try a different browser with plug-ins disabled and pop-up blockers off
• Copy and paste the link from your email into the browser, rather than clicking in the email

If you have tried the steps above and are still having problems you can Submit a Request. When contacting support please provide us with the following information:

1. Name
2. Platform (360 or PS3)
3. Where you purchased your game 
4. The download code you used 
5. Date and time you first tried to redeem your code
6. Photo or scan of the card with the soundtrack code
7. Brief description of the what happened when you tried to download the soundtrack
8. The IP address of the computer you used to attempt the code redemption 
9. Your country (region of the disc if different from the country in which you live)
10. The version of the game you got (regular or Special Edition) 

SOUNDTRACK RELEASE DATE INFORMATION
The Max Payne 3 soundtrack was released on 5/18/12. (http://www.rockstargames.com/maxpayne3/soundtrackdownload).