Only pre-orders can be cancelled and refunded prior to the availability and shipment date of the product. All other Rockstar Warehouse sales are final; we are unable to offer refunds or returns. If an item is received damaged, we allow exchanges for the same item only. To report a damaged or defective item, please click Submit a Request at the top of this page and provide:
Photos/documentation of the damage
Brief description of the problem
For shipments that got damaged in transit, a claim should be filed with the carrier. The recipient should retain the original packaging at the original delivery location until the claim has been resolved.